Part 1: Case Study Analysis 500 words (10 out of 30)
Scenario Overview: You are a community services professional working with a single mother,
Maria, who has been denied government welfare support due to insufficient documentation.
Maria is distressed, claiming she provided all necessary paperwork but was not informed of
the reasons for her application’s rejection. She has a dependent child and no other financial
support. Your role is to assist Maria in navigating the situation while adhering to legal and
ethical principles.
Structure for Case Study Response:
Introduction
 Briefly summarize the key aspects of the case.
 State the primary legal and ethical concerns.
Identification and Analysis of Issues
 Discuss the relevant legal principles (e.g., statutory and common law, procedural
fairness).
 Explain ethical considerations using applicable codes of ethics.
 Proposed Actions and Justification
 Recommend actions the community services professional should take.
 Justify these actions with evidence from legal and ethical frameworks.
Conclusion
Summarise key findings and implications

art 2: Long-Answer Questions (20 out of 30)
Q1: Explain the principles of procedural fairness and their relevance in welfare decisionmaking. (1 Mark)
Q2: Discuss the role of ethics in community services practice with reference to the Australian
legal system. (2 Marks)
Q3: How do statutory and common law interact in welfare practices? (2 Marks)
Q4: Identify and explain key institutions in the Australian legal system that influence welfare
law. (2 Marks)
Q5: What is the significance of procedural fairness in administrative law? Provide an
example. (2 Marks)
Q6: How can community services professionals advocate for clients in welfare systems? (1
Mark)
Q7: Discuss the challenges community services professionals face when balancing
advocacy with legal compliance. (1 Mark)
Q8: How can ethical principles in community services impact decision-making in welfare
cases? (1 Mark)
Q9: What role does transparency play in welfare decision-making? (1 Mark)
Q10: How do administrative agencies ensure accountability in welfare decision-making? (1
Mark)
Q11: How does the principle of equity apply in welfare decision-making? (2 Mark)
Q12: What is the role of community services professionals in supporting clients through
welfare appeals? (1 Mark)
Q13: How does confidentiality intersect with legal and ethical obligations in community
services? (1 Mark)
Q14: What impact does cultural competence have on community services practice in welfare
settings? (1 Mark)
Q15: How can community services professionals contribute to improving welfare systems?

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